Online Information

Poplar Grove Practice encourages the use of online services which can help you many aspects of your health needs.

 

ASK FIRST

The ask First App is available and provides access to on-line booking for a variety of services.

You do not require any information from the practice to register on this App.

  • Book your NHS Health Check or Cervical screening appointments.
  • Cancel any Appointments you have booked.
  • Use the symptom checker 24/7.  The symptom checker will ask you questions about your current problem. If at the end it believes you need to speak to a GP; it will present you with a list of telephone triage appointments to select from (subject to availability).  A member of our clinical team will telephone you on the selected date. It will also advise you that a pharmacy can help you or direct you to the emergency services if required.

NHS APP

The NHS App allows you to view your GP record and view test results in a timely manner.

The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the Google play or App store.

You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England

  • View your medical records
  • Order repeat medications
  • View your GP health record
  • Update your details
  • register your organ donation decision
  • choose how the NHS uses your data
  • view your NHS number (find out what your NHS number is)
  • use NHS 111 online to answer questions and get instant advice or medical help near you

PROXY ACCESS

A proxy request form is available in our reception or you can download it from our website

What is proxy Access?

A GP surgery can give someone proxy access so they can help another person manage their GP health and care.  Or if you are a parent and wish to be able to view your child's records for those children under the age of 11.  If your child is aged 11 or up to 16; you can view their appointments and medication only, the child must sign the form in the presence of a member of staff.

A proxy may be able to act for the person they support, by:

  • ordering repeat prescriptions
  • booking appointments
  • contacting the surgery or speaking to surgery staff
  • viewing test results or vaccinations
  • accessing all or part of the GP health record, to help with health-related tasks and managing health issues

Setting up proxy access

Complete the proxy access form and either return it to the practice by hand or email it to admin.poplargrove@nhs.net.  Please allow five working days for this to be actioned.

Adults who cannot understand and agree to proxy access

Proxy access for another adult is usually given based on them requesting it themselves, or understanding and agreeing to it. Adults aged 16 and over are assumed to be able to understand and consent to their own treatment. This is called having capacity.

If the person you want to help cannot understand or agree to you acting for them, for example because of a condition such as dementia, this is called lacking capacity.

The surgery may still be able to give you access. They will make a decision based on what is in the best interests of the person who needs help.

To help improve levels of care and access to services, we are now offering all patients an option for support in getting set up and using online apps: Ask First and NHS App. Allowing you to manage your care in your own time. You can do this by using our automated digital assistant - designed to empower and educate you to access services digitally.

Click here to launch digital assistant

 

 

 

 

 

 

 

Select Pages