Appointments at the Practice

Out of Hours Medical Help.

For urgent medical helps out side of our opening hours of Monday – Friday 8am – 6:30pm please telephone 111 or 999 if it is a medical emergency.  

Appointments

In August 2023, we implemented a new system where every morning, one of our GPs is based alongside our highly trained patient services team (PST), ensuring the correct care is provided and that appointments are made efficiently.

Benefits to GP Navigation

  • All appointment requests are clinically triaged by our GP. This ensures the right appointment is offered to suit the patient’s needs.
  • We are offering more pre-bookable appointments, either face to face or a telephone call.
  • We are able to deal with “quick wins” like out of stock medications, prescription approval and signposting to other services when a GP appointment is not necessary.
  • Complaints have significantly decreased and our appointment availability is being used more productively.

Challenges to GP Navigation

  • We are aware call waiting times in the mornings are slightly longer, but once you get into the queue, all queries are dealt with efficiently.

 Useful information...

  • The NHS App allows you to view your GP record and view test results in a timely manner.
  • Please cancel appointments if they are no longer needed. This can be done via your NHS App or patient Access. Also through our phone system.
  • Please treat our staff with dignity and respect. We do understand how challenging it can be accessing NHS services and our staff are doing everything they can with the resources we have. Abuse to our staff has got worse and we have a duty of care to them, as well as our patients.

Thank you for your support and understanding.

NHS App and Patient Access:
Please download one of these Apps to be able to view your GP record in full and request repeat prescriptions.

Download the NHS app here.

Cancelling appointments
When we previously offered pre-bookable appointments, some patients decided they no longer needed the appointment and failed to tell us beforehand. DNAs (did not attends) are a serious problem for the NHS. Research shows that around 13 million GP appointments and 6 million practice nurse appointments are missed each year. We do monitor repeat offenders and send warning letters and consequences may be a removal from the practice list. Unfortunately there is little we can do for the loss of clinical time that these occurrences create so please always cancel an appointment that is no longer needed.

Please click HERE for digital support on how to cancel your appointment. 

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