Contact Us and Practice Information

  • Poplar Grove Practice

    location_on Meadow Way, Aylesbury, HP20 1XB

    call 01296 468580

    Practice Opening Hours

    The practice is open Monday to Friday excluding bank holidays. Our opening hours are:

    Day Opening Hours
    Monday 7:30am - 6:30pm
    Tuesday 7:30am - 6:30pm
    Wednesday 7:30am - 6:30pm
    Thursday 7:30am - 6:30pm
    Friday 7:30am - 6:30pm
    Saturday CLOSED
    Sunday CLOSED

     

    econsult: click here
    general enquiries
    (allow 5 working days for a response)

    mail admin.poplargrove@nhs.net
    registrations and online access requests only (for technical support please visit the App support portal)
    Allow 5 working days for acknowledgement.

    mail feedback.poplargrove@nhs.net
    feedback, compliments & complaints
    (allow 5 working days for acknowledgement)

    Please note: we do not accept email requests for appointments or prescriptions.

    Out of Hours Medical Help.

    For urgent medical help outside of our opening hours of Monday – Friday 7:30am – 6:30pm please telephone 111 or 999 if it is a medical emergency.

Important: Christmas Opening Hours 2025

Monday 22nd and Tuesday 23rd December  Open as usual
Wednesday 24th December 7.30am - 12.30pm reopening at 2pm - 6.30pm
Thursday 25th December CLOSED
Friday 26th December CLOSED
   
Monday 29th to Wednesday 31st December  Open as usual 
Thursday 1st January 2026 CLOSED
Friday 2nd January 2026 Open as usual 

 

Telephone Opening Hours

We have a number of options available on our switchboard:

Day Opening Hours
Appointments
Option 1		 8:00am to 12:15pm
2:00pm to 6:30pm
Prescription Team
Option 2		 08:00am to 10:00am
Secretaries
Option 3		 10am - 12pm
Test Results
Option 4		 10am - 12pm
Winter Vaccine Appointments ONLY
Option 5 (seasonal)		 2:00pm to 5:30pm
Protected Learning Time (PLT) 2025/2026

The practice closes one afternoon a month (with the exception of August and December) for training days (PLT). During this time the practice staff undertake refresher training courses including fire training and basic life support whereby their certificates must be updated yearly. Some PLT days are often off site where staff are permitted to attend seminars at local Bucks GPLG, Fedbucks and BBO LMC organised events.

The practice will be closed from 12.30pm until 7.30am the next day, if you require assistance during these hours please contact 111.

Our PLT dates are:-

Thursday 15th May 2025

Wednesday 11th June 2025

Tuesday 15th July 2025

Thursday 18th September 2025

Wednesday 15th October 2025

Tuesday 18th November 2025

Thursday 15th January 2026

Wednesday 11th February 2026

Tuesday 17th March 2026

 

Bank Holiday Closures 2025/2026

Thursday 25th December 2025 - Christmas Day

Friday 26th December 2025 - Boxing Day

Thursday 1st January 2026 - New Years Day