Winter Appointment Update – From October 2025

Winter brings increased demand for healthcare services, with many patients needing same-day urgent appointments. To make sure everyone gets the right care, in the right place, at the right time, we’ve made some changes to our appointment system starting October 2025.

🔄 What's Changing?

• 🕒 Same-Day Appointments
  Most appointments will now be available on the same day. If you're submitting an eConsult, please ensure you’re available that day in case an appointment is recommended.
• 🌐 Online Consultation First
  The quickest and easiest way to access care is by completing our online consultation form:
  👉 https://poplargrovemp.webgp.com/# A clinician will review your request and decide the next best step — this might be an appointment with a GP, Nurse, or Allied Health Professional, or signposting to services like a pharmacy.
• 👩‍⚕️ Requesting a Specific GP
  If you ask to see a specific GP, please be aware this may involve a longer wait.
  🔍 Check GP schedules here: Meet the Team
• ☎️ No Internet or Smartphone?
  You can still call or visit the practice — our team will help complete the online form for you. All requests are triaged in the order received — phone and walk-in requests are not prioritised over online ones.

🧠 Why the Change?

General Practice is under significant pressure this Winter:

• 📈 Rising consultation rates per patient
• 👥 Growing patient lists
• 👵 An ageing population with more complex needs

These changes help us prioritise care fairly and effectively.

🙌 How You Can Help

• 🧣 Stay well: Keep warm, eat well, and check on vulnerable neighbours.
• 💊 Self-care: Minor issues like coughs, colds, sore throats, and small injuries can often be managed at home or with help from your local Pharmacist.
• 💉 Get vaccinated: Please accept your winter vaccine invitation when offered.

📢 Thank you for your support and understanding as we work to care for our community this winter.