Ask First App
AskFirst is a new app commissioned by NHS Buckinghamshire (CCG) to help patients get the right healthcare they need at the right time. It has been developed by a local GPs and leading IT company, Sensely. Using the app can help patients take more control of their own health.
We are working hard to make sure that patients in Buckinghamshire get the right service when they need it. For patients that need to see a GP we want to make sure that they can get access through their mobile phone or smart devices.
We have been commissioned to develop and deliver AskFirst to support patients, registered with a Buckinghamshire GP, get easier access to primary care services.
The AskFirst app is free to download and features an interactive symptom checker which triages the patient to the most appropriate onward care service (self-care, NHS111, accident and emergency) within appropriate timescale, effectively helping patients to choose the right service in Buckinghamshire.
How does it work?
The app enables patients to interact with a virtual health care assistant called Olivia, she asks a series of questions (approximately 15) to assess your symptoms. Using NICE accredited evidence based protocol, based on your responses, Olivia will recommend the most appropriate onward care which includes self-care advice, advice from NHS.uk, direction to urgent or emergency care or to contact your GP.
Where do I get the app from?
AskFirst is available on both IOS, Android phones and smart devices. It is free to download.
Can I book an appointment with my GP?
At present Poplar Grove Practice are not offering this service via AskFirst and we hope to be introducing this later this year.
Who can access the app?
If your practice has been connected to AskFirst anyone can download the symptom checker. Patients under the age of 18 years old or with mental health symptoms are advised to contact their GP as normal.
When can I use the app?
The app is available to access 24 hours a day, 7 days a week on your personal device.
Introducing AskFirst Video