Confidentiality - We take your confidentiality very seriously at Poplar Grove Practice and have reviewed our practices
We take your confidentiality very seriously at Poplar Grove Practice and with the recent introduction of GDPR we are reviewing our practices.
Unless you give us permission to leave a message on your phone or with a nominated third party e.g. a relative – we will be unable to:
- Leave messages about cancelled appointments
- Discuss any aspects of your care unless we have your express consent to do so
- Will be unable to discuss medication queries with anyone other than yourself, unless you have agreed to us doing this.
For permission to be enabled, you will need to collect and complete a form from reception to nominate a contact. Please hand this back to reception in order for your records to be updated accordingly.
Please note that we cannot assume that family members are aware of appointments, so are unable to leave information unless we have signed consent to do so.
If at any time you wish to change your nominated third party, or withdraw your consent, please let us know in writing.