Ask NHS App (Available to Patient aged 16 and over)

If you don't want to queue on the telephone there is another option.  Download the Ask NHS app; this will ask you for some details of your problem and then signpost you either to self care/pharmacy or an appointment with a clinician.

We are pleased to announce that the new app, Ask NHS has now launched at our practice. The app is free to download on any mobile device and provides patients with a symptom checker, self-care advice and access to book the most appropriate GP appointment.  

Using the app can help you take more control of your own health.  A virtual healthcare assistant, Olivia, will ask you a series of questions (approximately 15) to assess your symptoms in a clinically safe and NICE accredited way. Olivia will then recommend the most appropriate care for you which might be self-care advice via www.nhs.uk, appropriate GP appointment, GP call back or direction to urgent or emergency care.

For patients who need to see a GP, the app can prioritise those patients into the most appropriate appointment slots based on their needs. You’ll be able to directly book an urgent or routine appointment without having to call the practice.

The Ask NHS app is available on both iOS and Android phones, smart devices. It is free to download from the App Store (Apple devices) or Google Play (Android devices).

There is also a web version on our website; see the Ask NHS icon bottom right of the screen.

For more information about Ask NHS visit www.sensely.com/asknhs

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